The end-to-end experience

“Paris-based Traveldoo manages Travel and Expenses (T&E) for more than 4,000 clients, including L'Oréal, AXA, Nissan and Renault. Like other combined T&E solutions, such as KDS and Concur, combining booking and expenses on a single platform means that users get the benefits of end-to-end seamlessness, control and visibility.

“You can take a user all the way from thinking about a business trip to payment of the expense claim,” says Traveldoo's chief product officer, Dan Fitzgerald.

“If people have taken our full T&E offering the reporting can be much more interesting, rather than if they are just using us as a booking tool. It is useful for travel managers to see how much is off-programme and how much in policy, while looking at average spend allows them potentially to adjust what those rate caps would be. If people are trying to push travelers on to hotel programmes, they can check on the uptake of those rates.”

Traveldoo says it is doing everything it can to make the end-to-end process as slick as possible for the user. “One of the things you are trying to do is reduce burden,” says Fitzgerald. “No one likes doing expenses. People can spend hours doing it, and it's dull and prone to error. The sort of automation where booking data flows into the expense report is one of the key benefits of linking through from travel to expense.”

Fitzgerald says: “Ideally we can nudge people into adopting good behavior. If a traveler has just paid something – for example, a taxi – they can take a photo of the receipt and we can geo-locate where they are, and that line item gets created. The more we can be involved in the process, particularly with new technologies, the more we can capture data that we are targeting.”

Although the data capture is rich, total automation is difficult to achieve. “I don't think we will get there 100 per cent. One of our sources of geo-location data is receipt capture using mobile, the other is bank data coming through with some level of address information, and we use that to increase our accuracy to over 95 per cent.”

As well as the booking data, Traveldoo and other similar platforms can accept feeds from corporate cards that have been used to settle hotel bills. “We can reconcile that and, if there is any disparity, we can ask the traveler to clarify.”

It is important to recognize that a hotel bill is a compound payment, made up of the room charge, food and beverage, and other expenses as well as VAT.

“Because all of that data has been captured, you get control and visibility and a review of the total cost of trip, in terms of booked versus actual,” he says. Fitzgerald adds that this approach differs from the more open-booking type approach taken by competitors. “You want to do this properly, particularly with duty-of-care concerns and not going to hotels that are blacklisted for legitimate reasons.”

The T&E platform providers agree that a key metric for travel managers is leakage, and deploying end-to-end systems make it easier for them to spot booking patterns and habits that affect the travel budget.”

Source: Buying Business Travel BBT September/October 2016

Articles Tags :
  • #produit
  • #danielfitzgerald
  • #octobrenewsletter
  • #t&e
  • #experienceutilisateur
  • #innovation

Autres articles

Edito de Stéphane Donders, CEO de Traveldoo

Traveldoo connait depuis sa création en 2000 une croissance soutenue de son activité. L'année 2016 va marquer un tournant majeur dans l'accélération de son développement grâce notamment aux récents succès commerciaux remportés auprès de grands groupes (membres du CAC40) et à la signature de nouveaux accords commerciaux avec des grands réseaux d'agences, en France et en Angleterre. La société réalise à présent plus de la moitié de son activité avec des partenaires.

Hipmunk is an SAP company

Hipmunk, who were only formed in 2010, started making a name for themselves by winning at the Phocuswright travel innovation summit in 2011. It really shook the industry into realising how complacent it had become about the travel search user experience. Hipmunk decided to look at things differently and came up with a completely unique (at least at the time) user interface, based on graphical timelines, and a default sort order called “ Agony ” to manage the famously difficult problem of shopping for flights.

Des miles pour votre entreprise ? Plus simple que vous ne le pensez !

Suite aux nombreuses réactions générées et à l'intérêt suscité par notre dernier article « Peut-on encore faire des économies sur les T&E ? », il semble intéressant d'approfondir le sujet des Frequent Flyer Programs, autrement dit, des programmes de fidélisation de l'aérien, en confiant la parole à un expert Ravindra Bhagwanani, Directeur Général de Global Flight.