Customer Service: Find out more about our new platform
As schools restart and pupils head back to class, Traveldoo Customer Service unveils its new customer support platform. For 20 years, Traveldoo has prioritised customer satisfaction and the close relationship between our clients and customer support.
Driven by our desire to offer all our clients a centralised “One-stop shop” experience, the new platform is designed to bring our clients and customer support team even closer by providing a more efficient service and also by giving our users as much autonomy as possible through accessible training and information.
Traveldoo Support is available 24/7. For several months, our dedicated teams have been covering EMEA and APAC time zones. Traveldoo is working hard to accelerate the development of its business travel reservation and management platform. It is important that, beyond the product, these developments should also be reflected in the service we provide to our customers on a daily basis.
New design and new features
The design of the new platform has been reworked. It’s simpler, in Traveldoo’s colours and the most recent content is highlighted. The new interface, now accessible by all, lets you find information easily as well as having keyword search functionality. The new platform is founded on four principles:
- Support: The platform still has access to query and request forms for problems encountered on our platform. However, only administrators or travel managers are able to create a ticket that will be forwarded to our team. Traveldoo does not support direct requests from users/employees of our client companies. Moreover, our ticket management solution is linked to our incident management system providing you with more accurate analysis and deadlines for request resolutions.
- Knowledge base: The platform also acts as a library for all content related to the use of our Travel & Expense solutions, as well as product configuration settings. Information is delivered directly to you with step by step instructions and recommendations. The knowledge base is regularly updated and enhanced by Traveldoo’s Product Documentation and Support team.
- Communication: Communications are centralised at the platform level. Release notes and maintenance notices are already available on our platform.
- Sharing and Community: Another new feature – we have now decided to publish our releases every week on our new platform. By doing this, they are easier to find. The Community tab also allows us to maintain a link with our customers. They can submit their suggestions for improvement.