Well-being is top of the Travel Managers’ concerns
What are the main challenges for Travel Managers in a constantly changing sector and complex political and economic climate? This topic was widely debated at the Business Travel Show, held recently in London!
To get a clearer picture, we carried out an online survey amongst UK Travel Managers to find out their challenges and priorities for 2019. Top of the list was traveller welfare. Respondents cited corporate social responsibility (73%) and traveller well-being (70%) as the most important challenges for their company, ahead of cost reduction and services related to travel and sustainable development. Companies are well aware of the strategic importance of employee well-being in retaining and building the loyalty of employee-travellers. And it’s the Travel Manager who is responsible for this in 69% of the companies surveyed. It is only the role of the HR department for 30% of respondents. And of those surveyed, the finance department is not involved at all. Download Infographic.
A good user experience is also a major objective for Travel Managers. Travel managers want the same user experience as B2C solutions where three clicks are enough to book, they want B2B users to benefit from the same ease of use. The convergence of the user experience from B2C to B2B is our main concern here at Traveldoo. That’s why we have just unveiled our new user interface, focused on the business traveller. Our primary objective has been to improve the mobile user experience to consolidate adoption rates and create a clear value proposition for users. In fact, we predict that travel expenses will be managed mainly on mobile phones in 2019. It’s now possible to create, send and even approve expense reports for business travellers directly on their mobile phones, all before they even return to the office. We are helping companies take advantage of the benefits of digital transformation by using technologies such as OCR, as well as a new archiving feature that completely eliminates the need for paper receipts.
We are adopting B2C best practices to offer user-centric booking solution technologies and to further mimic the consumer booking experience of our parent company, Expedia Group. This is because we believe that user experience must be consistent, effective and relevant. It’s over to you to have a play and tell us what you think of this new interface. Contact us for a demo!